BRITISH GEMSTONE SPECIALISTS EST. 1979

AWARD WINNING JEWELLERY DESIGNS

Returns Policy

30 Day Money Back Guarantee
We offer a simple and easy returns process with a 30-day money back guarantee on all orders. Refunds and exchanges can be requested within 30 days of the date of dispatch. If you choose to exchange your item, a refund will not be offered for the exchanged item unless the product is faulty.

Items sale items purchased, or orders placed in conjunction with an offer or promotional code will be supplied with a 14-day returns policy from the date of dispatch.

Returns & Exchanges
Items must be returned in brand new condition for a full refund, exchange or account credit. You can either post the item back to us using the address supplied below, or alternatively you can drop your item back into one of Chesterfield boutique. Please return with your original receipt. The items need to be packaged as you received them, including any free gifts or accessories that were included with your order.

This refund policy only applies to products sold via the website, for our store refund policy please contact the store directly. We aim to process returns the same working day but please allow up to 7-10 days for this to be processed. Please note some special orders, including items which have been personalised, adjusted or resized are non returnable and not covered under our standard returns policy. Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse. For further information please check our terms and conditions for more details on our delivery and returns policies.

Please note; We are unable to accept returns of earrings or cleaning products due to hygiene reasons. This does not affect your statutory rights.
Extended Christmas Returns

We do offer an extended returns policy over the Christmas period. Contact our customer service team who will be able to inform you of the extended returns period available.

Contact a member of our customer services team today on 01246 550200 or sales@bluejohngallery.com if you wish to exchange or return your order.

 

 

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